Case Studies


“Richard’s insight and direction has been phenomenal, and has massively helped us shape our offering. He originally approached us about doing a piece of work with our BiY members, to get a better sense of their experiences with us. His ability to structure the process, then engage with people and draw out their thoughts and ideas was first class. His summary of suggestions and recommendations of action has given us a number of key initiatives to implement. Anyone serious about managing their customer experience by putting their customers at the heart of the process should seriously consider getting Richard involved.”

 

Darren Shaw – Founder BiY

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