Customer satisfaction is a business critical measure to understand and we can help.
The benefits to you;
- Increased sales and bottom line growth by improving customer satisfaction and creating a better customer experience.
- Improved customer retention – it costs more to find a new customer than keep an existing one (5 – 15 times more on average)
- Attract new customers by differentiating your business on great service
- Improve the motivation and effectiveness of your team through customer feedback
- Target specific actions for improvement in the right areas to ensure a tangible return on investment that makes a difference to both your business and your customers
What we offer;
- Questionnaire design and creation
- Review of existing questionnaires
- Web survey set up and delivery
- Satisfaction and importance measurement
- Net promoter score and customer effort score
- All data collection, reminders and follow ups
- Alerts on ‘at risk’ customers likely to defect
- Analysis and insight
- Recommendations on improvement areas
- Both relationship and satisfaction tracking surveys
Contact us today and let’s start a conversation.
It’s never too late to understand your customers better