We currently offer an intensive half day customer experience boot camp workshop suitable for employees and business owners at all levels.IMG_4249

Content includes;

  • The Customer Experience Landscape and the cost of poor service
  • The UK’s current performance on customer satisfaction
  • The lens of the customer
  • Customer satisfaction versus customer experience
  • Great customer experience is designed
  • ‘Experience the Experience’ exercise
  • Practical tips and actions
  • Understanding customer perception
  • Dealing with complaints
  • Personal action planning

Alternatively we would be happy to tailor a bespoke session for you if you would like.