We currently offer an intensive half day customer experience boot camp workshop suitable for employees and business owners at all levels.
Content includes;
- The Customer Experience Landscape and the cost of poor service
- The UK’s current performance on customer satisfaction
- The lens of the customer
- Customer satisfaction versus customer experience
- Great customer experience is designed
- ‘Experience the Experience’ exercise
- Practical tips and actions
- Understanding customer perception
- Dealing with complaints
- Personal action planning
Alternatively we would be happy to tailor a bespoke session for you if you would like.