About Us

Richard Kimber CMICS – Director


I love solving problems. It’s as simple as that and that’s the value I provide for people and businesses. Everyone has problems in business and in life, and for me to be able show up and solve people’s problems and make their lives easier, then that’s powerful stuff for everyone and anyone.

The problems just happen to be around customer experience because that’s what I’m passionate about.

After being in and around businesses for over two decades, I’ve seen and solved a lot of problems along the way for customers, and organisations I’ve both worked in and with.

Along the way, I’ve had the privilege of working with some great people and businesses including Northern Gas Networks, The Miles Consultancy, The Co-operative Retail Group, The Co-operative Bank, Xerox, Lombard Financial Services, Stannah Lift Services, Manchester United, Volkswagen Group and Principality Building Society. I’ve also been lucky enough to travel whilst working with Rolls Royce to Moscow, Norway, Istanbul and Jeddah.


The formal stuff –  I achieved a Six Sigma Green Belt whist working at GE, and an Advanced Certificate in Market and Social Research through the Market Research Society.

In June 2018, I qualified as a Certified Scrum Master (CSM) to further support my problem solving approach.

I’m a companion member of The Institute of Customer Service as I’m keen to support and see the Industry as a whole evolve, along with service in general in the UK.

When not solving problems for people, I can be found running across the moors of West Yorkshire or out walking the dogs. Having been a runner since 1996, I completed my first marathon in 2005. However, not content with running just 26 miles, in 2011 I turned to Ultra Running (well you would wouldn’t you?) and in 2012 completed ‘The Wall Ultra Run’ a continuous 69 mile run in just over 17 hours along the route of Hadrian’s Wall in Northumberland.

My profile is here on linkedin if you want to connect with me.

Here’s to problem solving!